Frequently Asked Questions
Here are a few questions that we often hear around shipping, customization, and generally how things work. Call us at 800-759-1018 if you have other questions not answered here.
What are the different types of caskets available?
We offer a wide range of caskets, including wooden caskets, metal caskets, and custom-made caskets. Each type has unique features and aesthetics, catering to various personal preferences and budgetary requirements.
What materials are caskets typically made from?
Caskets are typically made from materials like solid hardwoods (oak, maple, mahogany), metals (bronze, copper, stainless steel), and biodegradable materials (bamboo, willow, cardboard). The choice of material often affects the durability, appearance, and cost of the casket.
What is the average size and weight of a casket?
The standard interior dimensions of a casket are approximately 79 inches length, 24.5 inches width, and 23 inches height. The standard exterior dimension is 28 inches width, 83 inches length, and 24 inches height. The weight can vary significantly based on the material and design, with an average weight range between 150 to 200 pounds.
Are there any regulations or restrictions I should know about when purchasing a casket online?
Federal law in the U.S. stipulates that funeral homes cannot refuse or charge a fee to handle a casket purchased online. However, it’s essential to consider the delivery time and ensure the casket meets the cemetery’s specifications and requirements.
Is there any assembly required when the casket arrives?
Our caskets arrive fully assembled.
Can I get help with choosing the right casket for my needs?
Absolutely. Our team is here to guide you through the selection process, help you understand your options, and ensure you find a casket that honors your loved one’s memory appropriately. Please feel free to contact us for personalized assistance.
Can you change the interior color?
Certainly, we provide complete flexibility in choosing the interior color for your casket. We understand the importance of creating a personalized and comforting environment and we have ensured that no color preference is beyond our ability to deliver for your loved one’s casket.
Can you change the exterior color?
Absolutely. We offer custom painting services for your casket. You can select any color of your preference, and we will apply it with the utmost care and precision, ensuring the casket reflects the unique personality of your loved one.
Can you wrap a casket?
Yes, we do offer casket-wrapping services. Whether it’s a partial or a full wrap, our team can customize the casket to meet your idiosyncratic requirements. The wraps are carefully applied to ensure they adhere to the casket perfectly.
What is a head panel?
A head panel is essentially a customized insert placed inside the head lid of the casket. When the lid is opened, this panel presents an image representative of your loved one. It could be an image of something they loved or a picture of a cherished memory. It’s a beautiful way to commemorate their lives and leave lasting impressions.
How long does it take to customize a casket?
The duration for customizing a casket varies depending on the extent of customization required. Typically, it can take from a couple of days to a week. However, we assure you that our team strives to deliver the custom casket in the shortest possible time while maintaining the highest quality standards.
What distinguishes 18 gauge from 20 gauge caskets?
The difference lies in the thickness of the metal used. The 18 gauge metal is slightly thicker and generally features enhancements like swing-out handles, hardware with decals, two-tone color, and a velvet interior. The 20 gauge counterparts typically have a simpler design with thinner metal and simpler hardware.
If I make a purchase now, can you hold onto it for me?
Unfortunately, we do not offer long-term storage services for caskets. If you wish to pre-plan and purchase your casket in advance, we recommend having the casket shipped to you for storage. Rest assured, it will arrive fully boxed and safeguarded for future use
Is it possible to set up a payment plan for pre-needs?
We currently do not offer the option of payment plans for pre-needs.
Payment & Delivery Questions
Is there an option for installment-based payments?
Yes, we do offer the flexibility of making payments over a short span of time. However, it’s crucial to note that the full payment must be completed before the delivery of the casket.
What are the payment methods you accept?
Our payment options are quite diverse to accommodate your needs. We accept credit and debit cards from Visa, Mastercard, Discover Card, as well as American Express.
Where are you located?
We have many distribution points around the US to ship from. These points are strategically located to ensure swift and reliable delivery to all corners of the country. Whether you’re in the bustling cities or remote rural areas, rest assured, we can reach you.
How quickly can you deliver a casket?
If needed, we can deliver a casket within 24 hours almost anywhere in the country. Our efficient logistics and strong network enable us to offer this quick turnaround time. Understanding our services’ sensitive and urgent nature, we have streamlined our operations to react promptly to your needs
How do you deliver? Does it come in a truck or a van?
Our caskets are delivered with a white glove delivery service meaning your box is the only one on the van. It comes in a cargo van, and we hand deliver the casket to the funeral home. This approach ensures the highest level of care and attention, minimizing the risk of damage during transit.
What happens if your casket arrives damaged?
Simply give us a call and tell us what happened, and we will rectify the situation. For your information, we inspect all our caskets prior to transit to make sure there are no issues with the casket. Once the casket is boxed and is in transit, it is continually monitored to ensure there is no damage to the box—this way, when your casket you can know it’s in perfect condition. Should any damage occur despite our precautions, we have a robust policy in place that guarantees immediate replacement or repair, depending on your preference. We’re committed to delivering not just a product, but a service of trust and dependability.